Return Policy

Return Policy

1. Our Promise

At Daily Vista, we want you to be completely happy with your purchase. All products are tested and quality-checked before dispatch. However, if something goes wrong, this policy explains exactly what you can do and what we will do for you.

2. Order Cancellation

2.1 Cancel Before Dispatch (Easy & Free)

You can cancel your order at any time before it is dispatched — no questions asked, no charges.

  • Email us at shubham837553@gmail.com with the subject line: “Order Cancellation – [Your Order ID]”
  • We will confirm your cancellation within a few hours (during business hours)
  • A full refund will be processed immediately
2.2 Cancel After Dispatch

Once your order has been shipped, cancellation is not possible. However, you may:

  • Refuse delivery — the item will be returned to us
  • Once we receive the returned item and verify its condition, a refund will be issued after deducting forward and return shipping charges
2.3 Custom-Built / Specially Configured Orders

Orders for custom-configured workstations, assembled servers, or specially sourced components cannot be cancelled once assembly or procurement has started. Please confirm all specifications carefully before placing such orders.

3. Returns

3.1 Return Window

You have 7 days from the date of delivery to raise a return request.

After 7 days, returns will only be accepted under warranty coverage.

3.2 Valid Reasons for Return

We accept returns for the following reasons:

  • Product arrived damaged during transit
  • Product has a manufacturing defect and does not work as described
  • You received a completely different product, model, or configuration
  • Important accessories, cables, or components are missing from the package
3.3 Items NOT Eligible for Return

The following items cannot be returned:

  • Products damaged due to improper use, power surges, or accidental drops
  • Products with broken or missing serial number labels or tampered seals
  • Products returned without original packaging and all accessories
  • Installed software licenses, activation keys, or digital products
  • Custom-built or specially configured systems
  • Products showing signs of unauthorised repair or modification
3.4 Mandatory Unboxing Video

For any damage or missing item claim, an unboxing video is required as proof.

  • Video must show the sealed parcel before opening
  • Must clearly show the opening process and the condition of contents
  • Claims without a valid unboxing video may be rejected

We recommend recording this for every order — it protects you!

3.5 How to Raise a Return
  • Email shubham837553@gmail.com within the return window with your Order ID
  • Describe the issue clearly and attach relevant photos or your unboxing video
  • Our team will review and respond within 24 to 48 business hours
  • If approved, we will arrange a reverse pickup at no cost to you
  • Once we receive and inspect the product, we will process a replacement or refund

4. Refunds

4.1 When Are Refunds Issued?

Refunds are processed when:

  • You cancel an order before dispatch
  • A returned item passes our quality check
  • We are unable to fulfil your order (out of stock, logistics issue, etc.)
  • We cancel your order due to a pricing error or technical issue
4.2 Refund Timeline
  • Prepaid orders (card, UPI, net banking): Refund processed within 5 to 7 business days
  • COD orders: Refund via bank transfer (NEFT/IMPS) within 5 to 7 business days — please share your bank details
  • Your bank may take an additional 2 to 5 business days to reflect the amount
4.3 Deductions from Refund

In some cases, deductions may apply:

  • Shipping charges (forward + return) if cancellation is after dispatch
  • Payment gateway fees (1.5% to 3%) for card/wallet payments in non-defective return cases
  • Restocking fee up to 10% for non-defective items returned without a valid reason

5. Warranty Support

All products come with a seller warranty as listed on the product page (typically 3 to 12 months). If a product develops a fault within the warranty period:

  • Contact us with a description of the issue
  • We will help diagnose the problem remotely first
  • If a hardware fault is confirmed, we will arrange repair, replacement, or refund as applicable
  • Warranty does not cover physical damage, liquid damage, or damage from misuse

6. Fraud Prevention

We take fraudulent return claims seriously. We reserve the right to:

  • Reject claims if the product shows signs of misuse or tampering
  • Blacklist accounts that repeatedly abuse the return policy
  • Report fraudulent chargebacks to appropriate authorities

7. Dispute Resolution

If you are not happy with our response, please escalate to shubham837553@gmail.com with the subject “Escalation – [Order ID]”. Unresolved disputes will be subject to the jurisdiction of competent courts in Delhi, India, in accordance with Indian law.

8. Contact Us

Email: shubham837553@gmail.com

Phone:+91-8766274412

Location: Delhi, India

Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST